Privacy Policy

Effective date:

1 Introduction

RAAF Logistics LLC ("RAAF," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request a transportation quote, contact us, apply for employment, or otherwise interact with us through the website.

This Privacy Policy applies only to information collected through this website and related communications. It does not replace any privacy notice or contractual provision that may apply to customers, employees, drivers, contractors, vendors, or other business relationships.

2 Information We Collect

Information you provide. We may collect information that you submit through our forms, by email, or in other communications, including:

  • Contact information, such as your name, business email address, telephone number, company, city, and country.
  • Quote and shipment information, such as origin, destination, commodity, equipment requirements, estimated weight, anticipated volume, requested start date, service type, hazardous-material status, and special requirements.
  • Employment information, such as the position of interest, location, license type, driving or logistics experience, work history, qualifications, and a résumé or other documents you choose to submit.
  • The content of messages, requests, and other communications you send to us.

Please do not submit Social Security numbers, government identification numbers, dates of birth, financial-account information, medical records, immigration documents, or other sensitive information through a general contact, quote, or initial employment form unless RAAF specifically requests it through an approved secure process.

Information collected automatically. When you use the website, our hosting provider and website technologies may automatically collect limited technical information, such as your Internet Protocol address, browser type, device type, operating system, referring page, pages visited, dates and times of access, approximate location derived from an IP address, and diagnostic or security information.

Cookies and similar technologies. The website may use cookies or similar technologies that are necessary for operation, security, form functionality, and user preferences. If RAAF later enables analytics, advertising, or other non-essential technologies, this section and any cookie-consent mechanism must be updated before those technologies are activated.

3 How We Use Information

We may use personal information to:

  • Respond to inquiries and communicate with you.
  • Evaluate quote requests, lane requirements, service availability, and potential business relationships.
  • Coordinate transportation services and support existing customer or provider relationships.
  • Review employment applications and communicate about recruiting and hiring.
  • Operate, maintain, secure, troubleshoot, and improve the website and its forms.
  • Detect and prevent fraud, misuse, security incidents, and other harmful activity.
  • Comply with legal obligations, enforce agreements, and protect the rights, safety, and property of RAAF and others.
  • Use information for another purpose disclosed at the time of collection or with your consent.

4 How We Disclose Information

We may disclose personal information in the following circumstances:

  • Service providers. We may provide information to vendors that support website hosting, email delivery, information technology, cybersecurity, form processing, document storage, recruiting, analytics, or other business operations. These providers may use the information only to perform services for us, subject to their contracts and applicable law.
  • Business and transportation relationships. When necessary to evaluate or perform a requested service, we may share relevant information with customers, shippers, consignees, carriers, drivers, customs brokers, technology providers, insurance providers, or other parties involved in the transaction.
  • Legal and safety purposes. We may disclose information when we reasonably believe disclosure is required by law, legal process, regulatory request, or to protect rights, safety, property, or the integrity of our services.
  • Business transactions. Information may be disclosed in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to appropriate confidentiality measures.
  • With your direction or consent. We may disclose information when you direct us to do so or provide consent.

RAAF does not sell personal information for money. If our practices change in a manner that constitutes a sale, sharing for targeted advertising, or another regulated activity under applicable law, we will update this Privacy Policy and provide any required choices before implementing that change.

5 Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to requests, evaluating prospective business or employment relationships, maintaining business records, resolving disputes, enforcing agreements, meeting legal obligations, and protecting against fraud or security threats. Retention periods may vary according to the type of information, the nature of the relationship, legal requirements, and operational needs.

6 Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. You should use caution when sending confidential information electronically.

7 Your Choices and Privacy Requests

You may ask to access, correct, or delete personal information that RAAF maintains about you, or ask questions about our privacy practices, by emailing contact@raaflogistics.com. Depending on where you live and subject to applicable law, you may also have rights to obtain a portable copy of certain information, opt out of certain processing, or appeal a decision concerning a privacy request.

We may need to verify your identity and authority before completing a request. Certain information may be retained or excluded from a request when permitted or required by law. Authorized agents may submit requests when applicable, but we may require proof of authorization and identity verification. We will not discriminate against you for exercising an applicable privacy right.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality. Any separate cookie-consent tool offered on the website should be used to manage the choices it presents.

8 Children’s Privacy

The website is intended for business users and employment applicants and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided such information, contact us so we can review and address the matter.

9 Third Party Links and Services

The website may link to third-party websites or services. Their privacy practices are governed by their own notices, not this Privacy Policy. We encourage you to review the privacy information of any third party you visit or use.

10 International Use

RAAF is based in the United States and supports cross-border operations involving Mexico and the United States. Information submitted through the website may be processed and stored in the United States or in other locations where RAAF or its service providers operate. Applicable protections may differ from those in your place of residence.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and change the effective date above. Material changes may be communicated by additional means when required by law.

12 Contact Us

For privacy questions or requests, contact:

RAAF Logistics LLC
Attn: Privacy
8412 Amparan Road
Laredo, Texas 78045
Email: contact@raaflogistics.com